Use the contacts on this page to get help with Skinmap, report a security concern, or make a privacy request.

Getting help

Email support@skinmap.com for help with the Skinmap app, logins, scans, billing, or account questions.

So we can help you quickly, please include:

• Your practice name
• The email address you use to log in to Skinmap
• The device you are using (model and iOS version)
• What happened, when it happened, and what you expected to happen

When to expect a response

We respond to support requests [within 1 business day]. Support hours are Monday through Friday, 9 a.m. to 8 p.m. Eastern Time.

Do not send patient information

Do not include patient names, dates of birth, images, or any other protected health information in email or in support requests. Email is not a secure way to send this information. If we need to look at a specific record to help you, we will arrange a secure way to do it.

Reporting a security concern

Email security@skinmap.com if you:

• Suspect a security vulnerability in Skinmap
• Notice suspicious activity on a Skinmap account
• Lose a device that has Skinmap installed, or have one stolen

Please report as soon as possible, even if you are not sure there is a problem. Do not test against live customer data, and do not include patient information in your report.

Privacy requests

Email privacy@skinmap.com for privacy questions and requests about your personal information, such as a request to access or delete it. See our Privacy Policy for details.

General inquiries

For anything else, email hello@skinmap.com.

Last updated: September 16, 2026